Refund and Returns Policy

🔄 Our Promise

Your satisfaction is 100% guaranteed! If items arrive damaged, defective, incorrect, or with missing parts, we’ll resolve it within 48 hours—no return shipping required.

⏰ Timeframe & Process

1. Contact Us within 7 days of delivery at sales@fs-elec.com with:
   • Order number
   • Clear photos/video of the issue
2. We’ll respond within 24 hours with a solution:
   • 🚚 Free reshipment (for defects/errors)
   • 🔄 Exchange (size/color changes)
   • 💳 Partial or Full refund (if replacement unavailable)

❗ Important Exclusions

• ⚠️ Customized/personalized items cannot be returned
• 📦 Unopened, unused products may be returned within 30 days (customer pays return shipping)
• 🌍 International returns: Contact us first for prepaid label options

💡 Pro Tip

Save packaging until you confirm item condition!